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- Main Informations
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- Information we collect
- How we use your information
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- CCPA Privacy Rights (Do Not Sell My Personal Information)
- GDPR Data Protection Rights
- Children's Information
Last updated: November 27, 2023
At CLOUD HIVE DC LTD, accessible from CLOUD HIVE DC LTD, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by CLOUD HIVE DC LTD and how we use it.
If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.
By using our website, you hereby consent to our Privacy Policy and agree to its terms.
The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.
When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.
We use the information we collect in various ways, including to:
- Provide, operate, and maintain our website
- Improve, personalize, and expand our website
- Understand and analyze how you use our website
- Develop new products, services, features, and functionality
- Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes
- Send you emails
- Find and prevent fraud
CLOUD HIVE DC LTD follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services' analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users' movement on the website, and gathering demographic information.
Like any other website, CLOUD HIVE DC LTD uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and/or other information.
You may consult this list to find the Privacy Policy for each of the advertising partners of CLOUD HIVE DC LTD.
Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on CLOUD HIVE DC LTD, which are sent directly to users' browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.
Note that CLOUD HIVE DC LTD has no access to or control over these cookies that are used by third-party advertisers.
CLOUD HIVE DC LTD Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.
You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers' respective websites.
As a hosting provider, CLOUD HIVE DC LTD does not allow the publication and hosting of the following types of content on our servers.
Prohibited Content.
- Casino Content: Websites and content related to online casinos and gambling activities.
- Spam: Bulk emails or messages that are unsolicited, including promotional and marketing emails sent without proper consent.
- Scams: Deceptive practices intended to mislead users for financial gain, including but not limited to investment scams or fake offers.
- Drugs: Content related to the promotion or use of illegal drugs, including unregulated or illegal drug-related activities.
- Phishing: Attempts to acquire sensitive information through deceptive means, such as fake websites or emails pretending to be legitimate entities.
- Pornography: Adult content that is illegal, including sexually explicit material that violates applicable regulations or our terms and policies.
- Pornography: Adult content that is illegal, including sexually explicit material that violates applicable regulations or our terms and policies.
Enforcement.
We actively monitor our servers and take the following actions if prohibited content is identified:
- Content Removal: Remove content that violates our policies or legal obligations.
- Account Termination: Terminate services associated with prohibited content if necessary.
- Legal Action: Pursue legal action to enforce our policies and protect our services and users.
Automatic billing for all dedicated root servers and colocation products takes place on a set day each month. Since the servers are billed by hour/day, they will always appear retro-actively on the invoice of the following month.
We automatically debit payments from your bank account or credit card a few days after invoicing. It is not possible for you to carry out the transaction yourself.
If you are paying using a bank transfer, you will need to make the payment within a few days upon receiving your invoice.
If you are paying using PayPal, you will need to make the payment yourself (manually) via the YOUR - SERVICES Accounts administration interface within a few days upon receiving the invoice.
How much VAT do I need to pay?
Our net prices are the same for all customers. The rate of Value Added Tax (VAT) that we charge is based on your country of residence.
Why does CLOUD HIVE DC LTD charge a one-time setup fee for some products? Why do I have to pay the set up fee, when I set up the server by myself?
Our prices are based on the actual cost of the server and the support. We try not to cross subsidize our products or services.
If we consider the typical lifecycle of a server, the highest costs arise from the moment when new hardware is purchased. Also, the depreciation of a server is by far the largest during its first month of operation. Therefore, we charge a setup fee for most of our servers (older servers tend not to have a setup fee). There are a number of competitors who offer servers without a setup fee, and some even offer heavily-reduced monthly prices for the first few months. This pricing strategy is completely opposite to the actual costs involved in running a data center, and must be made up in some other way. We feel that the best price/performance ratio lies in keeping our price structure as close to our internal costs as possible.
Many clients ask us about discounts on the setup fee. Each reduction in the setup fee of a server means we need to set the base (monthly/hourly) price of the server high enough so that we do not lose any money on discounted servers. The moment we were to offer discounts would also automatically mean that we would need to ask for higher monthly/hourly prices.
These are strategic decisions which make the business process fast and uncomplicated and ultimately also very efficient. We do not need to spend any time haggling or trying to convince clients of our special deals. Clients do not need to wonder if they are getting the best deal; every deal is the best deal. Keeping our monthly prices low also means that the longer a customer uses a server, the more they save.
All our invoices are due immediately. For the first invoice you have 5 days and for the following invoices you have 10 days to pay before you get the first reminder.
Invoice Overdue Notice.
If CLOUD HIVE DC LTD has exhausted all of the above options and the customer has ignored your last reminder to pay, consider taking us to court.
All our invoices are due immediately. For the first invoice you have 5 days.
CLOUD HIVE DC LTD sends out 3 alerts. After the third warning, all services are stopped and a fine of 10% of the total invoice amount is imposed.
Conclusion.
The information on this page gives customers a glimpse into our pricing structure and shows how we can offer such a great price/performance ratio.
Clients can decide if our concept fits their needs. We know that we are not able to handle 100% of clients' requirements; in fact, we do not even try to do that. We try to handle around 95% of potential clients (the mainstream) and do that in an efficient and reliable way. If you are uncertain about us, simply give us a try. You can cancel your server at any time and with hour-based billing. So if you don't like us, it is easy to move on.
Under the CCPA, among other rights, California consumers have the right to:
Request that a business that collects a consumer's personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.
Request that a business delete any personal data about the consumer that a business has collected.
Request that a business that sells a consumer's personal data, not sell the consumer's personal data.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.
CLOUD HIVE DC LTD does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.